See the main contact on the primary card
365-day questions, account verification and documents; this card's ck4 Contact team usually replies within 1 business day. Dhaka users send bKash verification, and Chittagong users send Nagad-related questions more often.
Direct channels: live chat, email and support tickets; on the ck4 Help page you will find the same information organized.
Log InView rights first, then request
You can see what your stored data is; identity verification is required, and usually finishes in 2 steps.
Name, phone number or Dhaka-based contact can be updated; if a mistake is found, the support team fixes it quickly.
Requests to keep some data sharing off do not stop core account functions.
Write directly to ck4 Support, or say on live-chat; if complicated, ck4 Contact team will review separately.
One chat, one email; most tasks are done.
From the 24/7 chat window, quick answers to small questions are found; if you have questions about bKash, Nagad or Rocket, please include a screenshot.
Start ChatFor documents, multiple screenshots or account issues, email works well; usually a reply within 24 hours.
Send from LoginThree steps make it
Open the ck4 App and log in or register; new users can start on the same page.
Keep it brief: what happened, when it happened, and on which device; two lines suffice.
Follow the steps given in live chat; most common questions are clarified within 5 minutes.
The five most common questions
Live chat responses arrive in a few minutes; by email or ticket usually 1 business day.
Yes, for users in Bangladesh these three channels are common; in Dhaka, bKash is very common.
You will get help for the ck4 App, APK issues, or login problems; all handled by the ck4 Help team.
Problem name, time, and what you want to do in one line; if you have a screenshot, include it.
ck4 Contact starts from this page's live chat, email, and the links below.
Register to get faster help.
If you are logged in, the team will quickly review your information; if you are a new user, please register first, then come to ck4 Support.
RegisterThis makes requests sent from Dhaka or other cities easy to track; using ck4 Login you can also view support history.
Log InChat, email and account support together.
Quick for small questions.
Go to the nearest support page from here.
General questions, accounts and policies together.
See the steps for deposits via bKash, Nagad, Rocket.
Understand first login and basic setup
